My instrument is displaying an error

The first thing to try with an error is pressing the reset button. This is in a recess on the base of the instrument, near the serial number sticker.

Some versions of firmware will power off as soon as an error is encountered. This means that the fixes below will not be possible. In this case, the instrument will need to be returned to Rhopoint.

Error codes 1-4

Delete config.ini:

• Make a note/take a photo of the settings selected in the menu
• Connect the instrument to the PC
• Make sure hidden folders and system files are visible (control panel -> folder options -> view)
• Navigate to the instrument (Computer -> IQ-METER)
• Open the SYSTEM folder
• Delete config.ini
• Restart the instrument
• Check to see if any settings have changed, put them back if required

Error code 2

Error code 2 can be caused by full memory.

• Connect instrument to PC
• Open DATA folder and back up any measurement data required
• Select “Delete all batches” from the menu

Error codes 5-7

This error must be resolved by an accredited service agent.

Error code 8-14

Check to see if memory is full – if so, delete readings. They can be backed up and archived with a PC. If this problem persists, or the memory was not full, then the instrument must be returned to an accredited service agent.

Error code 15 – 17

For error code 16, make sure the memory is not full. If this does not resolve the error, then the instrument must be returned to an accredited service agent.

Error code 18 & 19

• Connect the instrument to a PC via USB
• Delete log.txt and restart the instrument

Error code 20 – 22

For error code 21, make sure the memory is not full. If this does not resolve the error, then the instrument must be returned to an accredited service agent.

Error code 23

First, press the reset button.

For instruments manufactured after June 2023, the following procedure should resolve the issue:

• Ensure the instrument has at least some charge.
• Power on the instrument.
• Press the power button for one second, then release for one second. Repeat this at least 6 times. Please note – it can take up to ten times until the instrument switches off due to the timing and possible missed presses.
• Switch off indicates the power reset procedure has been successful.

If the issue continues, please contact an accredited service agent.

Error code 24

The instrument must be returned to an accredited service agent.

Error codes 25 – 28

For error code 26, make sure the memory is not full. If this does not resolve the error, follow the rest of this procedure.

• Make sure system files and hidden folders are visible (control panel -> folder options -> view)
• Delete passfail.dat from the SYSTEM folder on the instrument
• Restart the instrument and retest

Error codes 29 – 31

For error code 30, make sure the memory is not full. If this does not resolve the error, follow the rest of this procedure.

• Back up the DATA folder if required
• On the instrument select “Delete All Batches”
• Restart the instrument
• If the error is not resolved, then the instrument must be returned to an accredited service agent

Error code 32

The main board requires replacing – return to Rhopoint.