Buying from Rhopoint

Returns

Should you decide that a product is unsuitable, incorrect or otherwise not required, there will be a 30% restocking charge for non faulty items. These should be returned within 28 days of the receipt of goods.

Procedure for returning goods:

1. Complete the form here to obtain a case reference number (RMA) for the fault. Proof of purchase may be requested.
2. Once permission has been given for the return of goods, follow the procedure relating to return of goods which will be issued with the case reference number (RMA).
3. When the instrument is received by Rhopoint Instruments, the product will be assessed. If the warranty claim is upheld, the goods will be repaired/replaced and returned to the Owner. If there is no fault found with the instrument, an inspection fee plus return shipping will need to be paid prior to the despatch of the product from Rhopoint Instruments. All products should be returned in original packaging complete with any chargers, calibration artefacts or other accessories.
4. If after evaluation, the defects are found to be arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Manufacturer’s instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Manufacturer’s approval, a quotation for the repair/ replacement will be issued to the owner.
5. This quote will also cover the cost of shipping and customs duties/charges borne by Rhopoint Instruments to
   receive the goods.
6. Once payment for the quotation is received in full, the goods will be repaired and returned to the owner.
7. Should the Owner not wish to proceed with the repair, the goods will be returned to the Owner upon receipt of payment for the cost of shipping and customs duties/charges borne by Rhopoint Instruments to receive the goods plus the cost of return freight to the Owner.

Full details on the warranty can be found on the warranty card supplied with the goods. For more information about delivery and returns please refer to our Terms and Conditions.

For further details on the customs procedures for returning goods outside of the UK please click here.