Request an RMA

Our RMA process – what to expect

1. Fill out the above RMA form.
2. Make sure you include your instruments serial number which you can find on the calibration certificate.
3. We’ll send you RMA information via email.
4. Return the instrument following the instructions in the email. Be mindful of the IP procedure if you are outside of the EU. Read our guide Customs Procedures for Returning Goods from outside the EU for further information.
5. We’ll then repair/calibrate and service your instrument and return it to you along with the relevant certifications and documents.